Bob Ross Auto Customer Testimonials

I just wanted to tell you how pleased we were with all the people at Bob Ross. Everyone has been exceptionally courteous and helpful to us. I don't know the lady that gave our grandson the coloring book but she was very nice and he really enjoyed the time he was there. We were also impressed with Tom. He seems to be very considerate but yet not overbearing as some sales people can be.

Ashley Edmond, Thanks for all your assistances. You are an Excellent representative of Bob Ross Auto. This is the type of service my family and I have experienced for years and hope continue for years to come!

Brenda Blake

Just wanted to say thanks for the outstanding customer service during our many visits there at Bob Ross and after a lengthy process I finally have a nice quality car to drive around in. Special thanks to Dan Meyer & Bill Klapper! Best Regards.

I want to write a short note to say how impressed I am that your dealership is closed on Sundays. I can imagine that in today’s world, that must be difficult decision to uphold. My husband and I were very pleased indeed when we were able to purchase a used vehicle from your dealership in May of this year; not only because we found just what we were looking for in a vehicle but also because it allowed us to support a business that is closed on Sundays, a belief about which we feel strongly about. Dan Meyer was the individual who helped us get our Pre-Owned vehicle and we have been very happy with our Van. We also appreciate the effort that Dan put forth on our behalf. Dan’s personality and sincerity are rare in the world of car dealerships, in my opinion, and we were blessed that he was the one to approach us.

We had a problem with the dealership and Ashley Edmond, the Internet Sales Manager went to great lengths to satisfy and solve our problem...without going into too much detail she is definitely a gem. Hold onto her!

P.S. We are also extremely impressed with Derek in the service Department!

Last month my wife and I were visiting friends and relatives in Springboro, OH. We were up from Tennessee to visit and attend a baseball tournament that our grandson was involved in. While there we had an incident where our 2006 Lacrosse was struck by lightning, and required the replacement of a couple of computer modules. Your Service Advisor Mr. Harry Reutler could not have been more helpful. He had the car in, problems diagnosed, parts ordered, everything repaired and the car back on the road by the next afternoon. We just wanted to thank you and let you know that we really appreciated your excellent service department, the help advised from Mr. Reutler.

I am writing to you to express my appreciation for the manner in which our recent car purchase was handled by Sales Manager Dick Heller, Finance Manager Ken Watson, and Sales Manager Bill Sweatt. This is the second automobile that I have purchased from your dealership, and I will continue to both return and make referrals to Dick, Ken, and Bill. Having dealt with Dick in the past, I knew what to expect when we arrived at your dealership. Every car was impeccably clean, and the CARFAX/service records were provided. Everyone was professional and friendly, and the 2008 Chevrolet was delivered as promised.

I just wanted you to know of my history with the Mercedes Benz Service Department and wanted to say that you have an excellent Service Department. There dedication and professional service toward my 2004 S 430 Mercedes-Benz was instrumental in the outstanding performance of the vehicle during this “one long trip” my wife wanted to take. Service Advisors Dennis and Rob are to be commended for their attention to details and their willingness to understand and satisfy the customers’ needs. They are the consummate of service managers and are to be commended for their professionalism and dedication to service.

Sales Consultant Jerry Schmidt we would like to thank you for the wonderful experience of purchasing our new 2008 Buick Enclave. You were just great! You answered all our questions putting together the vehicle we wanted. We appreciated your knowledge and extra time you spent with us. Bob Ross should be proud to have you on their team! You made us a definite permanent customer. We enjoyed our experience so much I have decided to have my GMC body shop work and serviced at your dealership. We can truthfully say we are completely satisfied! On a scale of one to ten, ten being the highest, you folks are a ten.

I purchased a Buick Rendevous in 2003 from Bob Ross and have utilized your service department ever since. Yesterday my check engine light came on so I called my Service Advisor Derek Rohrkemper, he said come on down they would check it out for me. The problem was that I had not tightened the gas cap properly. Derek didn’t waste any time figuring it out immediately, and that is just the kind of great service I regularly receive. You have a great group of Service Advisors helping us whenever needed.

I would like to thank the Mercedes Benz Business Manager Terrill and Sales Consultant Mike Gentry for helping me get my Bluetooth up and running. Mike had you not followed up and told me to come back in; I might have gone on thinking I would not have use of it. Due to the follow up on your part, Verizon has now replaced my “broken,” phone with a new one and it is 100% better. I was so happy I had to call everyone I knew form my Bluetooth in my Mercedes-Benz. I do have to say that I owned a lot of cars over the years but never has anyone treated me as well as the staff at Mercedes-Benz of Centerville.