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How Are We Doing?

We hold everything we do at our Bob Ross Auto Group locations to a high standard of customer service. Take a look at what past visitors have had to say about their experience working with us. If have recently paid a visit to one of our dealerships, head over to our contact information page to find out how to get in touch with us and let us know how we did. We are always happy to listen to feedback.

Customer Lobby
38 Reviews
4.8 out of 5 stars
Sort by: Latest review first / Highest rating first
Mark thomas 02 May 2018
Worked with Dan Meyer Sales Rep. He answered every question professionally and spent lots of time with us. He was honest with us on pricing and was willing to negotiate. I would recommend him to any one! Thanks Dan. Mark Thomas
5 rate
Marilyn Beck 23 Mar 2018
I was so nervous and Bill Sweatt was a wonderful low pressure salesman. We were able to text about the car and trade in - making our 2 1/2 hour drive to the dealership seem like a good idea. Once there everything was exactly as we expected. So happy with our 2015 Yukon .. love driving the it.
5 rate
Mark 06 Feb 2018
I've just bought a new 2017 GMC Canyon Denali from Bob Ross. The entire experience went perfectly smoothly, and all of the excellent staff were very helpful. Jerry went out of his way to the point of coming in on his day off to help me get this sale completed on the one day I could drive up from Nas...hville. Highly recommended! Show more
5 rate
Cynthia Pryor 13 Aug 2017
Let me tell you that I hope that Jenell Ross realizes what a phenomenal staff she possesses. Everyone there makes you feel like family right when you walk in the door. My family has been buying all of our cars there since 2012 (I think 7 cars in total), and would never go anywhere else (after having... a bad experience from another dealership). Doug, Bill S., Dan, Butch, Tonya, Tyrone, Joe, Bill K., Mike J. and anyone else that I missed are truly amazing. They are very knowledgeable and have never pressured myself or anyone into buying a vehicle. I couldn't be happier. Lastly I would like to say a big thank you to Bill Klapper and Mike Johnston for always going the extra mile to always making every visit special. 100% Satisfied Fiat, Buick and GMC Customers!!! Show more
5 rate
Fran Coy 28 Jul 2017
Roger Hoffman spent a great deal of time finding just the right car to meet my needs and showing me all the details of every option the car had and how everything worked so I was completely comfortable when i drove my beautiful Encore off the lot. He's the best. Also, the finance lady was very nic...e and accommodating . Overall, a wonderful experience. I highly recommend Bob Ross and Roger Hoffman. Show more
5 rate
Brandon Harris 27 Jul 2017
I had a great experience buying my first vehicle from Bob Ross Auto. Dan Meyer was very thorough and accommodating. Also Kathleen Mayer along with Dan made the purchasing process easy and fast. Both answered every question honestly and with the best intentions. Thank you
5 rate
JIM an KAREN 27 May 2017
Purchased a 2014 gmc truck from bob ross. Tonya Munday was are sales person. she was great to talk to and deal with on this truck.very happy with the truck...THANKS tonya...JIM and KAREN U..
4 rate
Stephanie 25 May 2017
We had a great experience in the process of buying a car from Bob Ross (Branden) right from the beginning. They were quick to reply to my online request and we were able to schedule a test drive quickly. Branden was extremely accommodating, willing to negotiate and not pushy in the least (like man...y other places we searched). Everyone we dealt with, management and finance exceeded our expectations in friendliness etc. I would highly recommend this dealership. Show more
5 rate
Doug M 17 May 2017
Excellent experience . If you are looking for a new vehicle see James Ward. He is very knowledgeable and professional.
5 rate
KCBro 29 Apr 2017
We recently purchased a used Buick Enclave at Bob Ross Auto. Our experience was pleasant throughout. I dreaded the car-buying experience, but this was great. My husband and I have two kids with very busy schedules, and Tonya Munday, our sales associate, definitely helped us make this buying experien...ce easy and family-friendly. She took my husband and I both on test drives on separate occasions. She followed up quickly when we had questions about the purchase price and the financing. I asked for the final pick up to be quick and easy, and Tonya delivered. She had everything ready to go, and we were in and out for the final pick up in an hour. She helped us sync up our cell phones to the car and activate all of the extras, and we were on our way. I also have to mention her sales manager, Tyrone, who was equally as personable and who helped make this such a seamless process. I cannot say enough good things about these two employees and the buying experience. We are enjoying the car, and I truly enjoyed the car buying experience. Show more
5 rate
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